Her reply 'Yeah it doesn't count.' and then turned and walked away. A supervisor/manager came to assist and I complained that I wasn't told outlets were excluded just that I had a $5 food credit and did purchase food from the coffee shop. I asked why and was told that the Coffee shop doesn't count for the credit. When I went to check out that charge was added to my bill.
So charged a pastry from the coffee shop. I was told about the $10 amity fee and was told $5 of it was for food credit. The reply 'Well they must be out then.' and click. I called the front desk and was told 'Don't you have a soap bar in the shower?' Which I said yes but that is not really hand soap. I have stayed here many times and they have a nice foam hand pump for the sink but it was not there. Got checked into room and was in a hurry to get to a dinner and noticed there was no hand soap in the bathroom. Check is was good but then all down hill from there and simple things that could of been fixed but seemed no one I talked to really cared.